Frequently Asked Questions
Everything you need to know about your I Love Ugly experience.
How long does shipping take?
Domestic orders typically arrive within 2-4 business days. International shipping varies by location but generally takes 5-10 business days via our premium courier partners.
What is your return policy?
We offer returns on all full-priced items within 14 days of delivery. Items must be in original condition with all tags attached. Please note that sale items are eligible for store credit only.
How do I find the right fit?
Each product page features a detailed size guide and model measurements. If you are between sizes, we generally recommend sizing up for our slim-fit styles or staying true to size for our oversized streetwear silhouettes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and Laybuy.
How should I care for my garments?
To maintain the longevity of your pieces, we recommend a cold machine wash inside out and hanging to dry in the shade. Avoid tumble drying to prevent shrinkage and fabric wear.
Do you offer international customs and duties coverage?
Orders are shipped DDU (Delivery Duty Unpaid). Customers are responsible for any local customs fees, duties, or taxes incurred upon arrival in the destination country.